PRE-ORDER SHIPPING POLICY
All orders that are PRE-ORDER items will be held until ALL ITEMS have released.
QUANTITY & ORDER ADJUSTMENTS
We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.
WHERE DO WE DELIVER?
Currently we ship anywhere in CANADA or the UNITED STATES OF AMERICA. Certain items are unable to be sent to the United States of America due to the publishers wishes.
Certain sale items may be exempt from shipping to the USA as well. We currently do not ship internationally, but please check back in the future should our current policy change!
WHEN WILL MY ORDER SHIP/ BE DELIVERED?
Please allow 1-3 Business Days for your order to process and ship, we are always doing our best to make sure your order is sent as quickly as possible!
- Depending on your location an order will take anywhere between 1-6 Business Days to reach you generally after leaving the store.
You will be provided a Tracking Number by Canada Post to keep you up to date with your parcels progress.
NAME, ADDRESS AND PHONE VERIFICATION (SECURITY CHECK)
Orders may be subject to a Name, Address and Phone verification with the issuing bank of the credit card provided. If there are any mismatches / errors that occur in this process we will attempt to contact you to resolve the issue with your bank. Credit or Debit cards issued outside the USA or Canada are not accepted as we cannot perform this step if need be.
You can provide special delivery instructions in the notes section provided at checkout. If it is last minute change/request or requires special attention please contact the shipping department at 514-675-9111
SHIPPING COSTS & METHODS
At checkout you will have the option to select In-Store Pickup at our Montreal location. Your order will be processed and held for 1 Month after processing. You must show valid Photo ID when picking up your order.
FREE SHIPPING in Canada
If an orders value meets or exceeds $150.00 before Taxes and Shipping Charges you will receive Free Shipping if being delivered to an address in CANADA.
FLAT RATE in Canada
We offer Flat Rate $8.95 Expedited Shipping on all orders being delivered to addresses in CANADA. These parcels are sent via Canada Post Expedited Parcel.
FLAT RATE IN CONTINENTAL UNITED STATES OF AMERICA
We offer Flat Rate $19.95 Expedited Shipping on all orders being delivered to addresses in the UNITED STATES OF AMERICA. These parcels are sent via Canada Post Expedited Parcel / USPS Expedited.